The Maintenance Change Request Manager must get involved in planning for the tasks and actions necessary for a smooth
transition of the Maintenance Change Request Management process to the Client or other Service Provider. The list of
handover activities to be performed with their completion timelines should be identified in this phase. Before starting
with the handover activities, the resources required to execute these handover activities must be defined along with their
roles and responsibilities. The terms and conditions on the handover activities should be put in place before commencing
the handover actions.
At the time of engagement closure, there could be maintenance change requests which are work in progress. These should be
handed over to the concerned teams with all supporting information. The Client should also be kept informed on the same
along with further actions to be taken. All these details must be recorded in the Maintenance Change Request Management
Handover Report also.
During the Transition Handover-Out phase, one of the important tasks to be completed is to archive all relevant documents
and records. The Maintenance Change Request Manager must ensure that all documents and records are archived and stored in a
repository for future purpose.
At the end of the handover, the Engagement Manager must take client sign-off on the Maintenance Change Request Management
handover activities which confirms the formal closure of Maintenance Change Request Management process.
|
